1. 15-Day Free Follow-Up Support
- Eligibility: Applies to all IT services provided by Cyber TechWave.
- Scope: Free on-site visit or online support if a similar issue arises within 15 days of service completion.
2. Satisfaction Guarantee
- Quality Assurance: Commitment to resolving any issues with the provided services.
- Service Redo: Free rectification of any service that does not meet the agreed-upon standards.
3. Refund Policy
- Partial Refunds: Applicable in cases where the service issue cannot be resolved satisfactorily after multiple attempts.
- Process: Evaluation of the situation by the support team, followed by a decision on the refund amount.
4. Support and Assistance
- Customer Service: Dedicated support team available to address any concerns or issues.
- Response Time: Prompt response to all inquiries, ensuring quick resolution of problems.
5. Exclusions
- Third-Party Issues: The return policy does not cover problems caused by third-party software or hardware.
- Misuse: Issues arising from misuse or unauthorized modifications of IT systems are not covered.
By adhering to these policies, Cyber TechWave ensures customer satisfaction and trust, providing reliable and efficient IT services tailored to meet business needs.